Last Updated: 7th April 2025
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‍Who We Are
‍We are Foglio OÜ ("Seamless NPS," "we," "us," or "our"), a company registered in Estonia under registration number [Insert Registration Number], with our registered office at Liivaoja 2, 10155 Tallinn, Estonia. We are committed to protecting the privacy and security of the Personal Data we process through our Shopify app, Seamless NPS ("the App").

‍What We Do
‍We design and deliver Shopify apps that help merchants collect customer feedback through automated Net Promoter Score (NPS) surveys. Our App simplifies survey delivery, response analysis, and reporting to help merchants improve their services.We act as a data controller for the personal data of merchants who install and use the App ("Merchant Data"). For personal data collected from a merchant’s customers ("Customer Data"), we act as a data processor, as the merchant determines the purposes and means of processing.

‍Purpose of This Privacy Notice
‍This notice explains how we collect, use, and protect your Personal Data. It also outlines your rights. If you have questions, contact us at support@hauto.com.

‍Who This Privacy Notice Applies To
‍This notice applies to:
Merchants who install and use the App.
Customers of merchants who receive NPS surveys via the App.
Visitors to our website or support channels.
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‍Personal Data We Collect
‍We collect the following data via Shopify’s APIs:
‍Merchant Data
‍Contact details (name, email) for account setup and communication.Shopify store information (e.g., store name, domain).Customer DataOrder Data:
Purchase history to trigger NPS surveys.
‍Contact Information:
Customer names and email addresses.
‍Survey Responses:
Feedback provided via NPS surveys.We do not collect sensitive data, payment information, or cookies.

‍How We Use Your Data
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Purpose & Lawful Basis
‍Delivering NPS surveys
Performance of contract with merchants
Analyzing and reporting results
Legitimate interests (app improvement)
Account management and support
Performance of contract

‍Sharing Your Personal Data
‍We use third party providers such as:
‍Mailgun: To send automated survey emails.
‍Fly.io: For server hosting.
‍Shopify: To operate the App via their APIs.All third parties comply with data protection laws and process data only for specified purposes.
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‍International Transfers
‍Data may be transferred outside your country via Fly.io. We ensure transfers comply with GDPR and other laws using safeguards like adequacy decisions or contractual clauses.
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‍Data Retention
Merchant Data:
Retained while the App is installed. Deleted within 30 days of uninstallation.
‍Customer Data:
Deleted when the merchant uninstalls the App or requests removal.

‍Your Rights
‍You have the right to:
Access, correct, or delete your data.
Object to processing.
Withdraw consent (where applicable).
Lodge a complaint with the Estonian Data Protection Inspectorate (www.aki.ee).

To exercise these rights, email support@hauto.com.

‍Security Measures
‍We protect data using:Encryption (SSL/TLS for data in transit).
Restricted access controls.
Regular security audits.

‍Children’s Privacy
‍The App is not intended for users under 16, and we do not knowingly collect minors’ data.

‍Policy Updates
‍Changes will be emailed to merchants.

Continued App use after updates constitutes acceptance.

‍Contact Us
‍For questions or requests:
‍Email: support@hauto.com
Foglio OÜ, Liivaoja 2, 10155 Tallinn, Estonia

‍This policy is effective as of the date stated above.